With its many excellent public schools and outdoor activities, it's no wonder Niche.com gave Germantown, MD, an overall A+ score in its livability rankings. The review site also mentioned how this suburb is among Maryland's best places to live. Plus, with one in three residents here being a renter, it's a great spot to be a landlord.
However, just because Germantown provides excellent opportunities to landlords doesn't mean you'll automatically earn a hefty income here. You must still offer value-added perks to make your rental more attractive to renters. A perfect example is an online tenant portal.
PMI Milestone will discuss the top pros of an online portal for you and your residents, so read on.
Convenience of Paying Rent Online
An online tenant portal with innovative property management software provides the convenience of online rent payments.
Many Americans now prefer to pay digitally. According to a January 2024 post by The Financial Brand, about 65% of Americans have paid a bill via a mobile device in the last 12 months. Over half (54%) also used a biller-supplied online portal.
With a tenant portal, your tenants can pay rent online whenever and wherever they are. It helps reduce their need to travel to the bank, queue up there to withdraw money, and then pay you in cash. So, in a way, they'll also have fewer "reasons" to miss their rental due dates.
You, the landlord, can also track who has paid and who hasn't, see payments made in real time, and enjoy simplified rent collection.
Ease of Filing Maintenance Requests
An innovative tenant portal lets renters file maintenance requests online. Moreover, they often come with maintenance request tracking abilities. So, tenants can quickly see if you've already taken action (e.g., scheduling service with a vetted contractor).
With these rental management tools, you can make your and your renters' lives simpler and more convenient.
Simplified Tenant-Landlord Communication
Online tenant portals have other features that help improve transparency and tenant-landlord communication. For example, they have messaging platforms that allow for more centralized communication. Residents can also contact you using the portal to request help with new utility or service connections.
Tenant portals also provide online storage and access to crucial paperwork, such as copies of the lease and payment receipts. You can also benefit from easy access to these documents, considering they can help you organize your rental property accounting records.
Ready to Reap the Benefits of a Tenant Portal?
An innovative tenant portal provides convenient online rental payments. It also helps streamline maintenance requests and improve landlord-resident communication.
Luckily, you don't have to look far and wide to get one for your rental property in Germantown, MD, as PMI Milestone is here to help. As a full-service property management firm, we give our landlords and residents access to state-of-the-art technology, including a feature-rich platform. Plus, by partnering with us, you can rely on the 17+ years of banking, accounting, real estate, and property management experience of our owner, Farrah Carter Benjamin, to help make your rental business thrive.
So, contact us today to get your free property consultation!
